AI Assistant Usage Policy
AI Assistant Usage Policy
GoFastSUPPORT.ai
A Service of GoFast Technologies LLC
1. Purpose
This AI Assistant Usage Policy ("Policy") governs the use of the artificial intelligence ("AI") features, AI Assistants, AI-powered chat systems, automated response tools, knowledge assistants, and related technologies provided through GoFastSUPPORT.ai ("Service").
This Policy is intended to promote responsible, lawful, ethical, and effective use of AI technologies while protecting users, customers, and the integrity of the platform.
This Policy forms part of the GoFastSUPPORT.ai Terms of Service and applies to all users, administrators, affiliates, white-label partners, customers, employees, contractors, and end users who access AI-powered functionality.
2. Overview of AI Services
GoFastSUPPORT.ai may provide AI-powered features including, but not limited to:
Customer support assistants
Knowledge base assistants
Automated chat responses
Ticket summarization
Content generation
FAQ generation
Documentation assistance
Customer service automation
Workflow recommendations
Search and retrieval assistance
Translation assistance
Reporting assistance
AI functionality may be provided directly by GoFast Technologies LLC or through integrated third-party AI providers.
3. AI Is a Tool, Not a Human
Users acknowledge that:
AI systems are automated technologies.
AI responses are computer-generated.
AI assistants are not human agents.
AI assistants may make mistakes.
AI assistants may provide incomplete responses.
AI assistants may misunderstand context.
AI-generated responses should always be reviewed before relying upon them for important decisions.
4. No Professional Advice
AI-generated content is provided for informational and operational purposes only.
The AI Assistant does not provide:
Legal advice
Medical advice
Financial advice
Investment advice
Tax advice
Regulatory advice
Accounting advice
Insurance advice
Human resources advice
Professional consulting services
Users should consult qualified professionals before acting on matters involving legal, financial, medical, tax, or regulatory consequences.
5. User Responsibility
Users remain fully responsible for:
Reviewing AI-generated outputs
Verifying information
Confirming accuracy
Ensuring legal compliance
Ensuring regulatory compliance
Evaluating business suitability
The Company is not responsible for decisions made based on AI-generated content.
6. Acceptable Use of AI Features
Users may use AI functionality for legitimate business purposes, including:
Customer support
Internal knowledge management
Documentation assistance
Content drafting
Workflow support
Research assistance
Business communications
All use must comply with applicable laws, regulations, and Company policies.
7. Prohibited Uses
Users may not use AI features to:
Illegal Activities
Violate laws
Facilitate criminal conduct
Circumvent regulations
Commit fraud
Harmful Activities
Harass individuals
Threaten individuals
Promote violence
Encourage unlawful conduct
Deceptive Activities
Impersonate others
Create fraudulent communications
Generate misleading information
Conduct phishing campaigns
Intellectual Property Violations
Infringe copyrights
Infringe trademarks
Misappropriate trade secrets
Distribute unlawfully copied materials
Malicious Technology Activities
Create malware
Generate ransomware
Develop malicious code
Conduct unauthorized security attacks
The Company reserves the right to restrict or terminate access for prohibited activities.
8. Human Review Recommended
Customers are strongly encouraged to implement human review processes before:
Publishing AI-generated content
Sending customer communications
Issuing legal notices
Publishing policies
Making compliance decisions
Making employment decisions
Making financial decisions
AI should be viewed as a productivity tool rather than a substitute for human judgment.
9. Accuracy Disclaimer
Artificial intelligence systems can generate:
Incorrect information
Outdated information
Incomplete information
Inconsistent information
Misleading information
The Company does not guarantee:
Accuracy
Completeness
Reliability
Timeliness
Suitability for a particular purpose
Users are responsible for validating all AI-generated outputs.
10. Training and Learning
Depending on platform configuration and third-party provider settings:
AI systems may learn from interactions.
AI systems may improve over time.
AI models may evolve and change.
The Company will take commercially reasonable measures to protect customer information consistent with applicable agreements and privacy policies.
11. Data Submitted to AI Systems
Users should carefully consider what information they submit to AI systems.
Unless expressly stated otherwise:
Users should avoid submitting:
Sensitive personal information
Protected health information
Government-issued identification numbers
Financial account information
Credit card numbers
Passwords
Confidential information that is not necessary for the intended purpose
Customers remain responsible for the information they choose to submit.
12. AI Provider Relationships
GoFastSUPPORT.ai may utilize third-party AI technologies and providers to deliver AI functionality.
Such providers may include:
Large language model providers
Natural language processing providers
Search and retrieval providers
Translation providers
AI infrastructure providers
The Company reserves the right to change AI providers, models, or technologies without notice.
13. AI Availability
AI services depend upon:
Third-party AI providers
Infrastructure providers
Internet connectivity
Platform availability
Accordingly:
AI features may be modified.
AI features may be temporarily unavailable.
AI features may be discontinued.
The Company does not guarantee uninterrupted AI service availability.
14. Customer AI Configurations
Customers may configure AI systems to:
Answer support questions
Search knowledge bases
Automate responses
Generate content
Customers remain solely responsible for:
AI instructions
AI training content
Knowledge base content
AI behavior resulting from customer-provided information
The Company is not responsible for inaccuracies originating from customer-supplied content.
15. White-Label Partners
White-label partners using AI functionality remain responsible for:
Their AI deployments
Their end users
Their customer communications
Their knowledge base content
Their compliance obligations
GoFast Technologies LLC provides the platform but does not supervise partner business operations.
16. Intellectual Property
Users remain responsible for determining whether AI-generated content:
Can be used commercially;
Requires modification;
Requires attribution;
Creates intellectual property concerns.
The Company does not guarantee ownership rights in AI-generated outputs.
Users should obtain independent legal advice regarding intellectual property matters when necessary.
17. Monitoring and Enforcement
The Company reserves the right to:
Monitor AI usage for security and operational purposes;
Investigate suspected misuse;
Restrict access;
Suspend accounts;
Remove content;
Terminate services;
when necessary to protect users, the platform, or legal interests.
18. Security and Privacy
AI-related data processing is governed by:
Privacy Policy
Data Processing Agreement (DPA)
Security & Data Protection Policy
Terms of Service
Users should review these documents before utilizing AI-powered functionality.
19. Limitation of Liability
To the maximum extent permitted by law:
GoFast Technologies LLC shall not be liable for:
Decisions based on AI outputs;
Business losses;
Lost profits;
Regulatory violations;
Customer communications generated by AI;
Incorrect AI responses;
Incomplete AI responses;
Actions taken in reliance upon AI-generated content.
Users assume responsibility for reviewing and validating AI-generated information.
20. Suspension and Termination
The Company may immediately suspend or terminate AI access if:
This Policy is violated;
Applicable laws are violated;
Fraudulent activity is detected;
Security concerns arise;
Abuse of AI systems occurs.
Such actions may occur without prior notice.
21. Regulatory Compliance
Users remain responsible for ensuring their use of AI complies with:
Local laws
National laws
Industry regulations
Privacy requirements
Consumer protection requirements
Employment laws
Advertising regulations
The Company does not guarantee that customer-specific AI use cases comply with all applicable laws.
22. Policy Updates
GoFast Technologies LLC reserves the right to modify this Policy at any time.
Updates may be made due to:
Technological developments
Regulatory changes
Security considerations
Operational requirements
New AI capabilities
Updated versions become effective upon publication.
Continued use of AI features constitutes acceptance of revised terms.
23. Contact Information
Questions regarding this AI Assistant Usage Policy may be directed to:
GoFast Technologies LLC
Email: admin@gofasttechnologies.com
24. Acknowledgment
By accessing or using any AI-powered feature within GoFastSUPPORT.ai, you acknowledge that:
You understand AI-generated content may be inaccurate.
You are responsible for reviewing AI outputs.
You will use AI features lawfully and responsibly.
You agree to comply with this AI Assistant Usage Policy.
GoFast Technologies LLC
GoFastSUPPORT.ai
AI-Powered Customer Support, Knowledge Management, and Help Desk Automation