GoFastSUPPORT.ai
A Service of GoFast Technologies LLC
Effective Date: June 22, 2026
Data Processing Agreement
This Data Processing Agreement ("DPA") forms part of the Terms of Service between:
GoFast Technologies LLC
("Processor", "Service Provider", "Company", "we", "us", or "our")
and
The customer, subscriber, organization, business, or entity using GoFastSUPPORT.ai
("Controller", "Customer", "you", or "your").
This DPA governs the processing of Personal Data by GoFast Technologies LLC on behalf of the Customer in connection with the GoFastSUPPORT.ai platform and related services.
1. Purpose
The purpose of this DPA is to define the parties' respective rights and obligations regarding the processing of Personal Data and to assist customers in meeting applicable privacy and data protection requirements, including where applicable:
General Data Protection Regulation (GDPR)
UK GDPR
California Consumer Privacy Act (CCPA)
California Privacy Rights Act (CPRA)
Personal Data Protection Act (PDPA)
Other applicable privacy and data protection laws
2. Definitions
For purposes of this DPA:
"Personal Data"
Any information relating to an identified or identifiable natural person.
"Processing"
Any operation performed on Personal Data including:
Collection
Storage
Organization
Retrieval
Use
Transmission
Disclosure
Deletion
Destruction
"Controller"
The entity that determines the purposes and means of processing Personal Data.
"Processor"
The entity that processes Personal Data on behalf of the Controller.
"Data Subject"
The identified or identifiable individual to whom Personal Data relates.
"Subprocessor"
A third party engaged by the Processor to assist in processing Personal Data.
3. Roles of the Parties
For purposes of applicable data protection laws:
Customer
The Customer acts as the Data Controller (or equivalent legal role).
GoFast Technologies LLC
GoFast Technologies LLC acts as the Data Processor (or equivalent legal role).
The Customer remains responsible for determining:
What data is collected
Why it is collected
How it is used
Whether lawful grounds for processing exist
4. Subject Matter of Processing
The Company processes Personal Data solely for the purpose of providing the GoFastSUPPORT.ai services, including:
AI-powered support systems
Knowledge bases
Help desk ticketing
Customer support automation
White-label services
Affiliate management
Documentation systems
Analytics
Platform administration
Related support services
5. Duration of Processing
Processing shall continue:
For the duration of the Customer's account;
Until deletion is requested;
Until termination of services;
As otherwise required by law.
6. Categories of Personal Data
Depending on Customer use, Personal Data may include:
Names
Email addresses
Telephone numbers
Mailing addresses
Support tickets
Customer communications
Login credentials
IP addresses
Device information
Usage information
Customer-uploaded content
Business contact information
The Customer controls what information is submitted to the platform.
7. Categories of Data Subjects
Data Subjects may include:
Customers
Prospective customers
Website visitors
Employees
Contractors
Affiliates
Vendors
Business contacts
End users
8. Processor Obligations
GoFast Technologies LLC shall:
8.1 Process Only on Instructions
Process Personal Data only in accordance with:
Customer instructions;
Applicable law;
This DPA;
The Terms of Service.
8.2 Confidentiality
Ensure personnel with access to Personal Data are subject to confidentiality obligations.
8.3 Security
Implement commercially reasonable technical and organizational safeguards to protect Personal Data.
8.4 Cooperation
Provide reasonable assistance regarding privacy compliance requests as required by applicable law.
9. Customer Obligations
The Customer represents and warrants that:
It has lawful authority to process Personal Data.
It has provided all required privacy notices.
It has obtained necessary consents where required.
It complies with applicable privacy laws.
It will not instruct the Company to process data unlawfully.
The Customer remains solely responsible for the legality of data collection and use.
10. Security Measures
GoFast Technologies LLC maintains commercially reasonable security measures which may include:
Encrypted communications (TLS/HTTPS)
Access controls
Authentication mechanisms
Password protection
Monitoring and logging
Data backup procedures
Infrastructure security controls
Vendor security reviews
No security measure can guarantee absolute protection.
The Customer acknowledges that no system is completely secure.
11. AI Processing
Certain features may utilize artificial intelligence systems and third-party AI providers.
Where AI services are used:
Data may be transmitted to approved AI service providers.
AI-generated outputs may contain inaccuracies.
Customers remain responsible for reviewing outputs before use.
The Company will use commercially reasonable efforts to engage reputable AI providers.
12. Subprocessors
The Customer authorizes GoFast Technologies LLC to engage Subprocessors as reasonably necessary to provide services.
Subprocessors may include providers of:
Cloud hosting
Artificial intelligence services
Payment processing
Email delivery
Analytics
Monitoring
Security services
Customer support systems
The Company shall use reasonable efforts to ensure Subprocessors maintain appropriate privacy and security protections.
13. International Data Transfers
Customer data may be processed in:
The United States
Countries where subprocessors operate
Other jurisdictions necessary to provide services
The Customer authorizes such transfers where necessary for service delivery.
Where required by applicable law, appropriate transfer mechanisms shall be utilized.
14. Data Subject Requests
If the Company receives a request from a Data Subject regarding:
Access
Correction
Deletion
Restriction
Portability
Objection
the Company may:
Forward the request to the Customer; or
Assist the Customer in responding where legally required.
The Customer remains responsible for responding to Data Subject requests.
15. Data Breach Notification
If GoFast Technologies LLC becomes aware of a confirmed Personal Data breach affecting Customer data, the Company shall:
Investigate the incident;
Take reasonable mitigation measures;
Notify the Customer without undue delay where legally required.
Where Florida law applies, GoFast Technologies LLC will notify affected individuals within thirty (30) days of determining that a breach of their personal information has occurred (subject to any brief extension permitted for good cause), and will notify the Florida Attorney General if a breach affects 500 or more Florida residents, consistent with the Florida Information Protection Act.
Notification does not constitute an admission of liability.
16. Data Retention and Deletion
Upon account termination:
Data may remain available for a limited administrative period;
Data may be deleted according to Company retention policies;
Certain records may be retained where required by law, regulation, audit requirements, security obligations, or legitimate business interests.
Customers are responsible for exporting their data before termination.
17. Audits
Because GoFastSUPPORT.ai is a multi-tenant SaaS platform serving multiple customers:
On-site audits are not automatically permitted.
The Company may satisfy reasonable audit requests through documentation, certifications, policies, reports, or written responses.
Any audit must:
Be reasonable in scope;
Avoid disruption to operations;
Protect confidential information of other customers.
18. CCPA / CPRA Service Provider Provisions
To the extent applicable:
GoFast Technologies LLC acts as a "Service Provider" or "Contractor" under applicable California privacy laws.
The Company shall:
Process Personal Data only to provide services;
Not sell Customer Personal Data;
Not share Personal Data except as permitted by law;
Not retain, use, or disclose Personal Data outside the business relationship except as permitted by law.
19. Limitation of Liability
The liability limitations contained in the Terms of Service apply equally to this DPA.
To the maximum extent permitted by law:
GoFast Technologies LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from this DPA.
Notwithstanding the foregoing, these limitations and exclusions do not apply to damages arising from GoFast Technologies LLC's gross negligence, willful misconduct, or fraud.
20. Indemnification
The Customer agrees to indemnify and hold harmless GoFast Technologies LLC from claims arising from:
Unlawful collection of Personal Data;
Lack of required consent;
Violation of privacy laws by the Customer;
Customer instructions that violate applicable law.
21. Governing Law
This DPA shall be governed by the laws specified in the GoFastSUPPORT.ai Terms of Service.
22. Order of Precedence
In the event of a conflict between:
This DPA; and
The Terms of Service;
this DPA shall control solely with respect to data processing matters.
23. Changes to This DPA
GoFast Technologies LLC may update this DPA periodically to reflect:
Changes in law;
Changes in services;
Security improvements;
Operational requirements.
Updated versions become effective upon posting to the Service.
24. Contact Information
Questions regarding this Data Processing Agreement may be directed to:
GoFast Technologies LLC
Email: admin@gofasttechnologies.com
Appendix A – Processing Details
Nature and Purpose of Processing
Provision of:
AI customer support services
Help desk services
Ticket management
Knowledge base systems
White-label support systems
Affiliate services
Customer communications
Platform administration
Categories of Personal Data
Contact information
Account information
Support communications
Technical identifiers
User-generated content
Categories of Data Subjects
Customers
Employees
Contractors
Affiliates
End users
Business contacts
Duration
For the duration necessary to provide services and satisfy legal, contractual, operational, and regulatory obligations.
By using GoFastSUPPORT.ai, the Customer acknowledges and agrees to this Data Processing Agreement.