Knowledge Base Contribution Guidelines

Effective Date: June 22, 2026

Last Updated: June 23, 2026

Knowledge Base Contribution Guidelines

GoFastSUPPORT.ai
A Service of GoFast Technologies LLC

Knowledge Base Contribution Guidelines

These Knowledge Base Contribution Guidelines ("Guidelines") establish the standards, requirements, and best practices for creating, editing, publishing, and maintaining content within the GoFastSUPPORT.ai Knowledge Base system.

The purpose of these Guidelines is to ensure that all content remains accurate, professional, useful, consistent, and valuable to users.

These Guidelines apply to:

  • Administrators

  • Content Authors

  • Editors

  • White-Label Partners

  • Contributors

  • Contractors

  • Employees

  • Authorized Users

who create or manage Knowledge Base content through GoFastSUPPORT.ai.

1. Purpose of the Knowledge Base

The Knowledge Base is intended to provide:

  • Self-service support

  • Product documentation

  • Training materials

  • Frequently Asked Questions (FAQs)

  • Troubleshooting guidance

  • Policies and procedures

  • Customer education

  • Internal operational documentation

Content should help users quickly find accurate answers and reduce the need for direct support.

2. Content Quality Standards

All articles should be:

Accurate

Information must be factually correct and up to date.

Clear

Content should be easy to understand and written in plain language whenever possible.

Helpful

Articles should solve problems, answer questions, or provide useful guidance.

Professional

Content should reflect a professional business environment.

Complete

Articles should provide sufficient information to achieve the intended objective.

Consistent

Content should follow established formatting and style standards.

3. Recommended Writing Style

Contributors should write using:

  • Clear language

  • Professional tone

  • Active voice

  • Concise sentences

  • Logical structure

Whenever possible:

  • Avoid jargon

  • Avoid unnecessary technical terms

  • Explain complex concepts simply

  • Write for the intended audience

The goal is understanding, not complexity.

4. Article Structure

Whenever practical, articles should include:

Title

Clear and descriptive.

Overview

Brief explanation of the topic.

Instructions or Content

Step-by-step guidance or detailed information.

Additional Notes

Helpful tips, warnings, or special considerations.

Related Articles

Links to relevant resources where applicable.

5. Formatting Standards

Use consistent formatting throughout the Knowledge Base.

Recommended elements include:

  • Headings

  • Subheadings

  • Numbered steps

  • Bullet lists

  • Tables

  • Screenshots

  • Images

  • Code examples (where appropriate)

Formatting should improve readability rather than create clutter.

6. Article Categories

Articles should be assigned to appropriate categories.

Examples include:

  • Getting Started

  • Account Management

  • Billing

  • Support

  • Troubleshooting

  • Integrations

  • Security

  • White-Label Services

  • Affiliate Program

  • Policies

  • Administration

  • API Documentation

Proper categorization improves searchability and organization.

7. Search Optimization

Article titles and content should be written to improve discoverability.

Best practices include:

  • Using common customer terminology

  • Including keywords naturally

  • Using descriptive titles

  • Avoiding vague article names

Examples:

Good:

  • How to Reset Your Password

  • How to Create a Support Ticket

  • How to Configure White-Label Branding

Poor:

  • Help

  • Password Issue

  • General Information

8. Screenshots and Images

Images should:

  • Be relevant

  • Be current

  • Be clear and readable

  • Protect sensitive information

  • Avoid displaying confidential data

When screenshots contain personal information, the information must be removed, obscured, or anonymized.

9. Video Content

Video content should:

  • Be relevant to the topic

  • Be accurate

  • Be reasonably current

  • Include descriptive titles

Where practical, supporting written instructions should accompany videos.

10. AI-Generated Content

AI tools may be used to assist with article creation.

However:

  • Contributors remain responsible for accuracy.

  • AI-generated content must be reviewed before publication.

  • AI-generated content should be edited as necessary.

  • AI-generated content should not be published without verification.

Human review is required before publishing AI-assisted content.

11. Prohibited Content

The Knowledge Base may not contain content that:

  • Violates laws

  • Contains malware

  • Contains fraudulent information

  • Infringes intellectual property rights

  • Promotes illegal activities

  • Contains hate speech

  • Contains threats

  • Contains harassment

  • Violates privacy rights

  • Contains confidential information without authorization

Such content may be removed without notice.

12. Copyright and Intellectual Property

Contributors must ensure they have the legal right to use all content submitted.

This includes:

  • Text

  • Images

  • Videos

  • Graphics

  • Documents

  • Screenshots

  • Code samples

Unauthorized copyrighted content may not be uploaded.

Contributors remain responsible for intellectual property compliance.

13. Confidential Information

Knowledge Base articles must not disclose:

  • Customer data

  • Passwords

  • Security credentials

  • Proprietary information

  • Internal secrets

  • Non-public business information

unless specifically authorized.

When in doubt, do not publish the information.

14. Security-Related Content

Articles involving security topics should:

  • Be reviewed carefully

  • Avoid exposing vulnerabilities

  • Avoid publishing sensitive configurations

  • Avoid revealing confidential security controls

Security guidance should balance usefulness with protection.

15. Accuracy and Maintenance

Knowledge Base content should be reviewed periodically to ensure continued accuracy.

Articles should be updated when:

  • Features change

  • Policies change

  • Processes change

  • Screenshots become outdated

  • Information becomes inaccurate

Outdated content may be archived, revised, or removed.

16. Editorial Rights

GoFast Technologies LLC and authorized administrators reserve the right to:

  • Edit articles

  • Reformat content

  • Correct errors

  • Remove content

  • Reorganize categories

  • Archive articles

  • Reject submissions

Editorial decisions are final.

17. White-Label Partner Content

White-Label Partners are responsible for content published within their own branded environments.

The Company reserves the right to remove content that:

  • Violates policies;

  • Creates legal risk;

  • Damages platform integrity;

  • Violates intellectual property rights.

18. User Feedback

Users may be permitted to:

  • Rate articles

  • Submit comments

  • Suggest improvements

  • Report inaccuracies

The Company may use feedback to improve Knowledge Base quality.

19. Ownership of Contributions

Unless otherwise agreed in writing:

  • Contributors retain ownership of original content they create.

  • Contributors grant GoFast Technologies LLC a worldwide, non-exclusive, royalty-free license to host, display, store, reproduce, modify, and distribute submitted content for purposes of operating and improving the Service.

Content ownership remains subject to the Terms of Service and applicable agreements.

20. Compliance with Laws

Contributors must comply with all applicable laws, including laws relating to:

  • Copyright

  • Privacy

  • Consumer protection

  • Advertising

  • Data protection

  • Intellectual property

Contributors are solely responsible for compliance.

21. Limitation of Liability

Knowledge Base content is provided for informational purposes.

While reasonable efforts are made to maintain accuracy:

  • Content may contain errors;

  • Content may become outdated;

  • Content may not apply to every situation.

Users remain responsible for evaluating the suitability of information for their specific circumstances.

22. Changes to These Guidelines

GoFast Technologies LLC reserves the right to modify these Guidelines at any time.

Updates become effective upon publication.

Continued use of the Knowledge Base constitutes acceptance of revised Guidelines.

23. Contact Information

Questions regarding these Knowledge Base Contribution Guidelines may be directed to:

GoFast Technologies LLC
Email: admin@gofasttechnologies.com

Contributor Acknowledgment

By creating, editing, publishing, or managing content within GoFastSUPPORT.ai, you acknowledge that:

  • You have read and understood these Guidelines.

  • You agree to comply with all requirements contained herein.

  • You accept responsibility for content you contribute.

  • You understand that publication decisions remain subject to editorial review and approval.

GoFast Technologies LLC
GoFastSUPPORT.ai
AI-Powered Customer Support, Knowledge Base, Help Desk, Ticketing, Affiliate, and White-Label Support Platform