Refund & Cancellation Policy
Refund Policy
GoFastSUPPORT.ai
A Service of GoFast Technologies LLC
1. Overview
This Refund Policy explains the circumstances under which refunds may or may not be provided for subscriptions and services purchased through GoFastSUPPORT.ai ("Service"), a software-as-a-service (SaaS) platform owned and operated by GoFast Technologies LLC ("Company," "we," "us," or "our").
By subscribing to or purchasing any Service, you acknowledge and agree to this Refund Policy.
2. Free Trial
GoFastSUPPORT.ai currently offers a 14-Day Free Trial designed to allow prospective customers to fully evaluate the platform before making a financial commitment.
During the trial period, users have access to platform features as described on the website at the time of registration.
Because the free trial provides an opportunity to evaluate the Service before purchase:
No refund is necessary during the trial period.
Users may discontinue use at any time during the trial.
No payment is required during the trial unless otherwise disclosed.
3. Monthly Subscription Services
GoFastSUPPORT.ai operates primarily on a month-to-month subscription model.
After the free trial period expires, subscription fees are billed in advance on a recurring monthly basis.
Unless otherwise required by applicable law:
Monthly subscription fees are non-refundable.
Partial-month refunds are not provided.
Unused portions of a subscription period are not refundable.
Downgrades do not generate prorated refunds.
Failure to use the Service does not create a refund entitlement.
Customers may cancel at any time to prevent future billing.
4. Cancellation of Subscription
Customers may cancel their subscription through their account settings or by contacting support.
Customers can cancel their subscription entirely online at any time through their account settings — no phone call or email to support is required.
Upon cancellation:
Access remains available through the end of the current billing period.
Future recurring charges will stop.
No refund will be issued for the current billing cycle.
Cancellation does not retroactively reverse charges already incurred.
5. Duplicate Charges
If a customer is mistakenly charged more than once for the same subscription period due to a billing error, the Company will investigate and, if verified, issue an appropriate refund or account credit.
Requests regarding duplicate charges should be submitted within thirty (30) days of the billing date.
6. Unauthorized Charges
If you believe your payment method was used without authorization, please notify both:
Your payment provider or financial institution; and
GoFast Technologies LLC
The Company reserves the right to investigate all claims of unauthorized transactions.
Verified unauthorized charges may be refunded where appropriate.
7. Service Interruptions
While the Company strives to provide reliable service, occasional interruptions may occur due to:
Maintenance
Software updates
Infrastructure issues
Internet outages
Third-party service failures
Force majeure events
Temporary service interruptions do not automatically qualify for refunds.
Where a separate Service Level Agreement (SLA) exists, any applicable service credits shall be governed by that SLA.
8. White-Label Services
White-label subscriptions, branding services, setup services, customization work, consulting services, and implementation assistance often involve substantial labor and resources.
Unless otherwise agreed in writing:
White-label fees are non-refundable.
Setup fees are non-refundable.
Custom development fees are non-refundable.
Consulting fees are non-refundable.
Implementation fees are non-refundable.
Once work has commenced, no refund obligation exists except as required by law.
9. Affiliate Commissions
Affiliate commissions are governed separately under the Affiliate Program Terms and Conditions.
Refund requests shall not affect commission calculations unless:
A payment was fraudulent;
A chargeback occurred;
A billing error was identified.
The Company reserves the right to reverse commissions associated with refunded or disputed transactions.
10. Chargebacks
Customers agree to contact GoFast Technologies LLC before initiating a chargeback whenever reasonably possible.
Initiating a chargeback without first attempting resolution may result in:
Account suspension;
Account termination;
Loss of access to the Service;
Collection efforts where appropriate.
The Company reserves the right to contest chargebacks it believes are invalid or fraudulent.
11. Discretionary Refunds
Although subscription fees are generally non-refundable, the Company may, at its sole discretion, provide:
Full refunds;
Partial refunds;
Account credits;
Billing adjustments;
on a case-by-case basis.
The existence of a discretionary refund in one situation does not create an obligation to provide refunds in future situations.
12. Promotional Offers
Promotional pricing, discounts, coupons, special offers, and limited-time pricing are generally non-refundable.
If a promotion expires or changes, previously purchased subscriptions remain governed by the terms applicable at the time of purchase.
13. Account Termination for Policy Violations
No refunds will be issued when an account is suspended or terminated due to violations of:
Terms of Service
Acceptable Use Policy
Affiliate Terms
Applicable laws
Other Company policies
Customers remain responsible for outstanding fees incurred before termination.
14. Data Export Prior to Cancellation
Customers are responsible for exporting or backing up their data before cancelling their subscription.
The Company is not responsible for data loss resulting from account closure, suspension, or termination.
Refund requests based on failure to export data will not be approved.
15. Refund Request Procedure
Refund requests should be submitted by email to:
GoFast Technologies LLC
Email: admin@gofasttechnologies.com
Please include:
Account name
Contact email address
Date of transaction
Amount charged
Reason for request
Supporting documentation, if applicable
Submission of a refund request does not guarantee approval.
16. Processing of Approved Refunds
If a refund is approved:
Refunds will generally be issued to the original payment method.
Processing times vary by payment provider and financial institution.
The Company is not responsible for delays caused by banks or payment processors.
Typical processing times may range from five (5) to fifteen (15) business days.
17. Limitation of Refund Rights
To the maximum extent permitted by law:
The remedies described in this Refund Policy constitute the sole and exclusive refund rights available to customers.
No oral statements, marketing materials, or support communications shall modify this Policy unless expressly confirmed in writing by an authorized representative of GoFast Technologies LLC.
18. Changes to This Policy
The Company reserves the right to modify this Refund Policy at any time.
Changes become effective upon posting to the Service.
Continued use of the Service following publication of changes constitutes acceptance of the revised Policy.
19. Contact Information
Questions regarding this Refund Policy may be directed to:
GoFast Technologies LLC
Email: admin@gofasttechnologies.com
By subscribing to or using GoFastSUPPORT.ai, you acknowledge that you have read, understood, and agree to this Refund Policy.