Subscription & Billing Policy

Subscription & Billing Policy

GoFastSUPPORT.ai
A Service of GoFast Technologies LLC

Subscription & Billing Policy

This Subscription & Billing Policy ("Policy") governs all subscriptions, billing practices, payment obligations, upgrades, downgrades, renewals, cancellations, and related financial matters associated with GoFastSUPPORT.ai ("Service"), operated by GoFast Technologies LLC ("Company," "we," "us," or "our").

This Policy forms part of the GoFastSUPPORT.ai Terms of Service.

By subscribing to or using any paid Service, you agree to this Policy.

1. Subscription-Based Service

GoFastSUPPORT.ai is a Software-as-a-Service (SaaS) platform offered through recurring subscription plans.

Access to certain features and functionality may require an active paid subscription.

Current plans, pricing, and included features are published on the GoFastSUPPORT.ai website and may be updated periodically.

2. Current Subscription Plans

3. Monthly Billing Only

GoFastSUPPORT.ai currently operates on a monthly subscription basis.

Unless otherwise agreed in writing:

• No annual billing commitments are required.

• No multi-year commitments are required.

• Customers are billed monthly in advance.

This structure is intended to provide flexibility and reduce long-term contractual obligations.

4. Free Trial Terms

The Company may offer a fourteen (14) day free trial.

During the trial period:

• Customers may evaluate the Service.

• Features may be limited or modified.

• The Company may suspend or terminate trial accounts that are abused.

At the end of the trial period:

• Access may be suspended if no paid subscription is selected.

• Data may remain available for a limited period at the Company's discretion.

The Company reserves the right to modify or discontinue trial offerings.

5. Billing Cycle

Subscriptions are billed in advance on a recurring monthly basis.

The billing cycle begins on the date the paid subscription is activated and renews each month automatically unless canceled.

Example:

If a subscription begins on July 10, future billing dates will generally occur on or about the 10th day of each month.

6. Automatic Renewal

All paid subscriptions automatically renew unless canceled before the next billing date.

By subscribing, you authorize GoFast Technologies LLC and its payment processors to charge your payment method for recurring subscription fees.

Automatic renewal continues until canceled.

7. Accepted Payment Methods

Accepted Payment Methods: The Company may, at its sole discretion, accept payments through one or more approved payment providers, including but not limited to:

• Credit cards

• Debit cards

• Digital wallets

• Online payment services

• Other approved payment methods

Available payment methods may change from time to time without prior notice.

8. Payment Authorization

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method.

• Billing information is accurate.

• You authorize recurring charges associated with your subscription.

Providing false or unauthorized payment information may result in immediate account suspension.

9. Failed Payments

If a payment fails:

The Company may:

• Retry the charge;

• Notify the customer;

• Restrict access to certain features;

• Suspend the account;

• Terminate the subscription.

Customers remain responsible for outstanding balances.

10. Taxes

Subscription fees do not necessarily include:

• Sales tax

• Value-added tax (VAT)

• Goods and services tax (GST)

• Withholding taxes

• Other governmental charges

Customers are responsible for applicable taxes unless otherwise required by law.

11. Upgrades

Customers may upgrade their subscription plan at any time.

When upgrading:

• Additional charges may be applied immediately or at the next billing cycle.

• New features may become available immediately.

• Pricing adjustments will be reflected in future invoices.

The Company may determine the billing mechanics for upgrades at its discretion.

12. Downgrades

Customers may downgrade their subscription plan.

Downgrades generally become effective:

• At the next billing cycle; or

• As otherwise specified during the downgrade process.

Downgrading may result in loss of features, functionality, storage, administrative users, or other plan benefits.

Customers are responsible for ensuring continued compliance with plan limits after downgrading.

13. Cancellation

Customers may cancel their subscription at any time.

Customers can cancel their subscription entirely online at any time through their account settings — no phone call or email to support is required.

Cancellation prevents future recurring charges but does not automatically result in a refund.

Unless otherwise required by law:

• Access continues through the current billing period.

• Previously paid fees remain non-refundable.

14. Refunds

Refunds are governed by the GoFastSUPPORT.ai Refund Policy.

Unless expressly stated otherwise:

• Subscription fees are non-refundable.

• Partial month refunds are not provided.

• Unused portions of subscriptions are not refundable.

Customers should review the Refund Policy for complete details.

15. Account Suspension

The Company may suspend access for:

• Non-payment

• Chargebacks

• Fraud concerns

• Policy violations

• Security risks

Suspension does not eliminate payment obligations incurred prior to suspension.

16. Chargebacks and Payment Disputes

Customers agree to contact GoFast Technologies LLC before initiating a chargeback whenever reasonably possible.

Improper or fraudulent chargebacks may result in:

• Account suspension

• Account termination

• Collection efforts

• Recovery of costs associated with the dispute

The Company reserves the right to contest chargebacks it believes are invalid.

17. Promotional Pricing

The Company may offer:

• Introductory pricing

• Discounts

• Coupons

• Promotional offers

Promotional pricing:

• May be temporary;

• May be limited;

• May be withdrawn at any time.

Expiration of promotional pricing does not create a right to continued discounted pricing.

18. White-Label Services

White-label subscriptions may include additional fees for:

• Branding

• Setup

• Custom domains

• Replication technology

• Enterprise functionality

• Custom services

Specific pricing may be governed by separate agreements or proposals.

19. Currency

Unless otherwise stated:

All pricing is quoted and billed in United States Dollars (USD).

Currency conversion rates and fees imposed by financial institutions are the responsibility of the customer.

20. Billing Communications

The Company may send billing-related communications, including:

• Invoices

• Payment confirmations

• Renewal notices

• Failed payment notices

• Account status notifications

Customers are responsible for maintaining a valid email address.

Failure to receive an email does not relieve payment obligations.

21. Billing Errors

Customers should promptly report suspected billing errors.

Requests should include:

• Account information

• Transaction date

• Amount charged

• Description of the issue

The Company will investigate and correct verified billing errors when appropriate.

22. Changes to Pricing

GoFast Technologies LLC reserves the right to modify pricing, subscription plans, features, and billing structures.

For existing subscribers:

• Changes will generally take effect at a future renewal date.

• Reasonable notice may be provided when practical.

Continued use of the Service after pricing changes become effective constitutes acceptance of the revised pricing.

23. Limitation of Liability

To the maximum extent permitted by law:

GoFast Technologies LLC shall not be liable for:

• Banking fees

• Currency conversion fees

• Failed payment processing delays

• Payment processor outages

• Financial losses arising from subscription cancellations or suspensions

Liability remains subject to the limitations set forth in the Terms of Service.

24. Governing Documents

This Policy should be read together with:

• Terms of Service

• Privacy Policy

• Refund Policy

• Acceptable Use Policy

• White-Label Partner Agreement

• Data Processing Agreement

In the event of conflict, the Terms of Service shall control unless expressly stated otherwise.

25. Changes to This Policy

The Company reserves the right to update this Subscription & Billing Policy at any time.

Updated versions become effective upon publication.

Continued use of the Service constitutes acceptance of revised terms.

26. Contact Information

Questions regarding billing, subscriptions, or this Policy may be directed to:

GoFast Technologies LLC
Email: admin@gofasttechnologies.com

Acknowledgment

By purchasing, subscribing to, renewing, upgrading, downgrading, or otherwise using GoFastSUPPORT.ai, you acknowledge that you have read, understood, and agree to this Subscription & Billing Policy.

GoFast Technologies LLC
GoFastSUPPORT.ai
AI-Powered Customer Support, Knowledge Base, Help Desk, and White-Label Support Platform