Fair Use Policy

1. Why this policy exists

GoFastSUPPORT.ai offers simple, flat monthly pricing, and several plans include features described as "unlimited." Our pricing works because almost every customer uses the platform in a normal way. This policy explains what normal use means, so that a small number of accounts cannot use far more than their fair share and raise costs or slow the service for everyone else.

This policy is part of our Terms of Service. By using GoFastSUPPORT.ai, you agree to it. In this policy, "we," "us," and "GoFast" mean GoFast Technologies LLC. "You" means the business or person holding the subscription.

2. What "unlimited" means

"Unlimited" means you do not pay per item and we do not stop you at a fixed number during normal business use. It does not mean infinite. Every unlimited feature is subject to the normal-use levels in Section 4 and to the rules in this policy.

3. Key definitions

• AI conversation: one conversation between the AI assistant and one person. It starts with that person's first message and ends after 30 minutes without a new message, or after 50 messages, whichever comes first. Conversations started by testing, by the API, by automated tools, or by bots all count.
• Team member: an employee or contractor of your business who logs in to answer tickets, manage content, or run your help center. Each team member must have their own login.
• End user: a person your help center serves, such as a customer, member, distributor, sales representative, or client. End users are not team members.
• Business: one company, brand, or organization with one primary website. A subscription covers one business.

4. Normal-use levels

The table shows the monthly levels we consider normal use for features that are unlimited on a plan. Most customers never come close. If an account goes above these levels, we will contact you as described in Section 10 before taking action, except in the cases listed in Section 11.

We may also apply reasonable speed limits, such as a maximum number of messages or API requests per minute, to protect the platform. These limits apply to all customers equally.

5. Using your own AI account

On plans that allow it, you may connect your own AI provider account (API key). When you do, your AI provider bills you directly for AI usage, and the AI conversation levels in Section 4 no longer apply to your account. All other parts of this policy, including speed limits, storage, and prohibited uses, still apply. You are responsible for your AI provider's charges and terms.

6. One subscription, one business

• Each subscription covers one business and one help center. You may not use one subscription to provide support for several separate businesses, brands, or clients.
• Logins may not be shared. Each team member needs their own login, and team members must work for the business that holds the subscription.
• You may not split usage across several accounts to stay under a limit or a normal-use level. Accounts we reasonably believe are operated by the same business may be treated as one account.
• You may not resell, rent, sublicense, or give away access to GoFastSUPPORT.ai, except through our official Partner and Affiliate Program.

7. Large networks: MLM, direct sales, and member organizations

Some customers serve large networks of distributors, members, sales representatives, franchisees, or affiliates. These customers are welcome, and the following rules keep pricing fair for them and for everyone else.

• Distributors and members are end users, not team members. They may use your help center and AI assistant as end users. Their conversations count as AI conversations.
• A distributor or member who wants their own branded help center, website, or support desk needs their own subscription. Your company's subscription covers your company's help center only.
• If your network has more than 1,000 active distributors, members, or representatives who will use the AI assistant, please contact us before launch. Networks of this size may require custom pricing or a connected AI account (Section 5), because their usage is far above normal levels.

8. Web designers and agencies

• Each client business needs its own subscription. One subscription cannot be shared across several client websites.
• You may manage a client's help center by being invited as a team member on the client's own subscription.
• Free or discounted offers for web designers, such as a free year for your own website, apply to your own business website only. They cannot be used for client websites or transferred to anyone else.
• Recurring commissions for referring clients are paid through our Partner and Affiliate Program under its own terms.

9. Prohibited uses

You may not use GoFastSUPPORT.ai to:

• run a general-purpose AI chatbot that is not about supporting your own business's customers, or offer our AI to the public as a free or paid AI service;
• send bulk marketing, spam, or unsolicited messages through announcements, tickets, or any other feature;
• create tickets, conversations, feature requests, or accounts with bots, scripts, or other automated tools, except through our official API within its limits;
• scrape, copy, or bulk-download the platform, or run load tests, security tests, or stress tests without our written permission;
• get around any limit, normal-use level, or security measure, including by creating extra accounts;
• copy, reverse engineer, or build a competing product from the platform;
• publish content that is illegal, misleading, or infringes anyone’s rights, including unapproved income claims, unapproved health or product claims, or other statements that break the laws that apply to your business;
• publish or promote hate speech, harassment, threats, or violence against any person or group; pornographic or sexually explicit material; or political, religious, or activist campaigning that is not related to supporting your own business’s customers;
• impersonate another person or business, or collect personal information without proper permission.

You are responsible for the content in your knowledge base and help center. The AI assistant answers from the content you provide, so you are responsible for keeping that content accurate and lawful.

10. What happens if an account goes above normal use

We monitor usage automatically. If your account goes above a normal-use level, we will email the account owner and give you 14 days to choose one of these options:

• reduce your usage to normal levels;
• connect your own AI account, where your plan allows it;
• move to a higher plan;
• agree to custom pricing for your usage.

If none of these is done within 14 days, we may limit the affected feature, for example by slowing AI responses or pausing new AI conversations until the next billing month, or charge for the extra usage at our then-current rates after giving you notice of those rates.

11. Immediate action

We may limit, suspend, or close an account without advance notice if we reasonably believe it involves fraud, stolen payment details, spam, automated abuse, a security threat, illegal activity, or usage that is harming the platform or other customers. We will tell you what happened and, where appropriate, how to restore the account.

12. Free trials, coupons, and promotions

• Each business may receive one free trial. Creating new accounts, email addresses, or payment methods to receive additional trials is not allowed.
• Coupons and promotional offers are for the business they were given to. They may not be sold, shared, transferred, or combined unless the offer says so.
• We may cancel a trial, coupon, or promotion that is misused, and charge the regular price for any period it was misused.

13. Affiliates and partners

• Commissions are not paid on accounts that are fake, fraudulent, refunded, or charged back. Commissions already paid on these accounts may be reversed.
• Affiliates may not use spam, misleading advertising, or false claims about GoFastSUPPORT.ai, its pricing, or its results.
• The full rules are in the Partner and Affiliate Program terms.

14. Refunds

Accounts limited, suspended, or closed because of a breach of this policy are not entitled to a refund for the current or any earlier billing period.

15. Our decisions

We decide whether usage is normal or abusive based on the levels in this policy, our records, and reasonable judgment. We apply this policy in the same way to all customers on the same plan.

16. Changes to this policy

We may update this policy as the platform and our costs change. For changes that reduce normal-use levels or add new limits, we will give at least 30 days' notice by email or in the app. The updated policy applies from its effective date.

17. Questions

If you expect high usage, are launching to a large network, or are not sure whether your use is normal, contact our support team from your account before launch. We will help you choose the right plan.