Turn Amazon S3 documents into knowledge base drafts
Connect a bucket, choose a folder prefix, and use Sync Now to bring PDF and DOCX files into your knowledge base as drafts. Review and publish the answers you approve for your AI assistant.
Useful answers are often trapped in document storage
Policies, product guides, and operating instructions may already live as PDF and Word documents in Amazon S3. Copying that material into a knowledge base by hand creates duplicate work and makes it harder to launch useful self-service support.
A direct connection gives your support team a simpler way to reuse those documents while keeping people in control of what customers can see.
How the Amazon S3 integration works
The Amazon S3 bucket integration is an Enterprise feature, available according to your plan. An administrator connects a bucket and can optionally select a prefix so only files in the chosen folder path are considered.
When an administrator clicks Sync Now, GoFastSUPPORT.ai uses read-only List and Get access to find supported PDF and DOCX files and create knowledge base drafts. Nothing is published automatically: your team reviews each draft and chooses what to publish.
Publishing makes approved content available to the AI assistant. The source files stay unchanged in Amazon S3. If a source file changes, the next manual sync creates a new draft for review rather than changing a published article in place.
Connection keys are stored encrypted. You can rotate the keys for the same source without resetting its bucket and prefix settings.
What you get
Reuse PDF and DOCX files
Bring supported documents you already keep in Amazon S3 into the knowledge base drafting workflow.
Choose a folder prefix
Limit syncing to the bucket folder path that contains the documents your support team needs.
Manual Sync Now control
An administrator decides when to check the source. Syncing is not automatic or scheduled.
Review before publishing
Imported content starts as a draft, so your team can check and edit it before customers or the AI assistant can use it.
Read-only source access
The connection uses Amazon S3 List and Get operations. It does not edit or delete your source files.
Encrypted, rotatable keys
Connection keys are encrypted and can be rotated without resetting the same source's bucket and prefix settings.
Why it matters for your business
Start with content you already have
Turn existing documents into drafts instead of recreating every answer from a blank page.
Keep publication decisions human
Nothing becomes customer-facing until your team reviews and publishes it.
Leave source documents untouched
The integration reads supported files while the originals remain unchanged in Amazon S3.
Give the assistant approved answers
Published drafts become knowledge the AI assistant can use to answer customer questions.
From S3 documents to approved answers
Connect the source
Enter the Amazon S3 bucket details and, if needed, select a folder prefix.
Click Sync Now
Start a manual check for supported PDF and DOCX files when you are ready.
Review the drafts
Check and edit the newly created knowledge base drafts. A changed source file creates a new draft for review.
Publish approved content
Publish only the drafts you approve to make their answers available to customers and the AI assistant.
Use cases
Product manuals
Reuse PDF and DOCX guides stored in a product documentation prefix as draft support articles.
Policies and procedures
Turn approved policy documents into drafts your support team can review before publishing.
Separate document collections
Use a prefix to focus on one folder path instead of reviewing every supported document in a bucket.
Who this is for
- Enterprise teams that keep support-ready PDF or DOCX files in Amazon S3
- Knowledge base managers who want review control before content is published
- Organizations that require source storage to remain read-only and unchanged
- Teams that prefer administrator-run syncs instead of automatic imports
Frequently asked questions
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