AI customer support that never closes for your Shopify store
GoFastSUPPORT.ai™ answers the shipping, returns, and product questions that flood your inbox — instantly, around the clock — so you convert more shoppers and reclaim your time.
Ecommerce questions never stop
Shopify stores get the same questions on repeat: where's my order, what's your return policy, do you ship here, does this come in another size.
Every unanswered question during checkout is a potential lost sale, and after-hours messages pile up overnight.
Hiring a support team for a growing store is expensive, but ignoring shoppers costs conversions and reviews.
Instant answers that protect the sale
GoFastSUPPORT.ai puts a 24/7 AI assistant on your store that answers common shopping questions from your own policies and product info.
Shoppers get instant help at the exact moment of hesitation, and anything that needs you becomes a tidy ticket with an AI summary.
Your help center, AI assistant, and ticketing all live in one branded portal that matches your store.
What you get
24/7 shopping assistant
Answers shipping, returns, sizing, and policy questions instantly, day or night.
Branded help center
A self-serve knowledge base styled to match your store's look and feel.
Policy-grounded answers
Responses come straight from your published policies, so they're always accurate.
Ticketing for exceptions
Order-specific issues become tickets with AI summaries so you reply fast.
Announcements
Broadcast sales, restocks, and shipping delays from the same portal.
Deflection analytics
See how many pre-sale and post-sale questions AI handled for you.
Why it matters for your business
Recover lost sales
Answer hesitation-moment questions instantly so shoppers check out.
Reclaim your evenings
Let AI handle overnight questions instead of a growing morning backlog.
Fewer where-is-my-order tickets
Deflect the most repetitive ecommerce questions automatically.
A professional storefront experience
Give shoppers a branded, self-serve help center that builds trust.
Add AI support to your store
Publish your policies
Add shipping, returns, and FAQ content, with AI drafting to speed it up.
Enable the AI assistant
It grounds itself in your policies and product info automatically.
Launch your help center
Publish a branded portal shoppers can search any time.
Handle order-specific issues
Reply to the few tickets that need you, with AI summaries to move fast.
Use cases
Pre-sale questions
Answer sizing, availability, and shipping questions that decide the sale.
Post-purchase support
Handle returns, exchanges, and order status without living in your inbox.
Peak-season volume
Absorb holiday spikes with instant AI answers instead of scrambling to staff up.
Who this is for
- Shopify and ecommerce store owners
- DTC brands scaling past a shared inbox
- Stores that need 24/7 and peak-season coverage
- Merchants who want a branded self-serve help center
What Could Your Team Get Back?
A quick estimate of the time and cost your AI assistant could save on repetitive questions.
Conservative modelling assumption: This quick estimate uses a fixed 60% AI-resolution assumption. Actual results vary with your content quality and ticket mix. Use the full ROI calculator to adjust the assumption.
Frequently asked questions
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Put ai customer support for shopify to work in minutes
Every GoFastSUPPORT.ai plan starts with a free 14-day trial. No credit card commitment beyond the trial — cancel anytime.